2019 Agenda


Registration and continental breakfast

800 - 9:00


Welcome and Introduction - Bentley User Experience Center

9:00 - 9:15


Keynote Presentation - “Key Experience Indicators for Product Management" by Tomer Sharon, Managing Director, Head of User Research & Metrics at Goldman Sachs

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9:15 - 10:15


Presentation - “Measuring Design – Minding the Gap in our Skills and Behaviors” by Lawrence Lipkin, Executive Director, Head of User Experience Design for Treasury Services in J.P. Morgan’s Corporate & Investment Bank

10:15 - 10:45



10:45 - 11:00


Panel - “War Stories from the Front” with Karen Pascoe, SVP- Experience Design at MasterCard, Steve Turbek, Managing Director at Goldman Sachs, Miles Begin UX Manager at Google, Melissa Cullens, Chief Design Officer at Ellevest, Jason Brown, Co-Founder of Dan+Jason & moderated by Mark Safire, Team Lead, User Experience Research at Bloomberg LP

11:00 - 12:00


12:00 - 12:30

Presentation - “Designing for Emotion” by Mark Mulvey, Creative Director, TIAA Digital Design


12:30 - 1:30

1:30 - 2:30


Interactive Session - “AI, UX and Financial Systems: Case Studies to Learn From” led by Elizabeth Rosenzweig, Principal Consultant, Bentley User Experience Center.

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Presentation - “How to Meet Regulatory Requirements for Plain Language in the Financial Sector” by Deborah Bosley, Owner and Principal of The Plain Language Group

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2:30 - 3:15



3:15 - 3:30


Career Panel - “Navigating Your UX Journey: How to find the right position, hire the best talent, and transition to new roles” with Stacey Sarris, Lecturing Clinical Professor, User Experience at Pace University, Jen Cardello, VP of UX Research & Insights, Fidelity Investments, Ellen Cowan, Executive/MD Digital Innovation, Avanade & moderated by Bill Albert, Executive Director, Bentley User Experience Center

3:30 - 4:30


Keynote - “Good” Behavioral Design” by Dan Egan, Director of Behavior Science and Investing at Betterment

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4:30 - 5:30


Networking Reception Sponsored by Bloomberg LP

5:30 - 7:00